AXL Player Support

Open a video or link

Choose a video from the device library, paste a direct media link, or share a video link to AXL. A webpage is not necessarily a playable video URL.

Missing device videos

Check Android Settings → Apps → AXL Player → Permissions. Allow your selected videos or library, then refresh AXL. Other apps' private files are not accessible.

A link will not play

Check your connection and try a fresh link from its source. Links can expire or need authorization. AXL cannot remove source restrictions. File and codec support also depend on your device.

Quality and subtitles

In player settings, choose Picture quality or Subtitles. Quality choices depend on the source; a single MP4 may offer only its original quality.

Select an available subtitle track, or add supported SRT/WebVTT subtitles through a direct link or pasted text.

Fit and rotation

Use the toolbar's aspect control to cycle Fit, Zoom and Stretch. Auto rotate follows the device; the fullscreen control changes viewing orientation.

Downloads

Choose an available resolution, then follow the download prompt. Only save media you are authorized to download. Open Downloads to check progress, pause, resume or remove an item. Completed downloads play offline.

If a download fails, check free storage, your connection and whether the source link has expired. Displayed sizes are estimates when the source does not provide an exact size.

Resume playback

Reopen the same file or link to use a saved position. A changed link or access token may be treated as a new video. Resume positions stay on your device.

Advertising and download rewards

AXL is supported by contextual advertising and has no ad-disable switch. Select Watch ad & download to start a new download, and complete the reward. If an ad is skipped or unavailable, the download does not start; retry later or cancel. Existing downloads remain available.

Scheduled playback ads appear at a natural pause, with the ad provider's normal close controls. There are no banners over the video. Development builds use test ads; live campaigns depend on Unity's availability. See the Privacy policy.

Storage and playback help

Open More → Storage to clear temporary streaming data without removing downloads or original device videos.

More → Playback health shows recent measurements for troubleshooting; Clear measurements removes them. Nothing is sent to support automatically.

Privacy and deletion

Read our Privacy policy or data-removal instructions. AXL has no user accounts or cloud library. Email the same address above for privacy requests.

Update AXL Player

Install AXL through Google Play to receive Play updates. AXL checks while opening and continues silently if the check cannot finish. You can also open More → Privacy & about → Check for updates. Accept the Google Play prompt to download an available update in the background.

Choose Restart & install when the update is ready. Close the player and let active downloads finish or pause them first. If you installed a development APK directly, Google Play's in-app update flow is unavailable. A missing update may also mean your account has not yet received that rollout.

Contact

ZENFORGE STUDIOS (PTY) LTD
South Africa
Registration: 2025/391894/07
DUNS: 567455586

zenforge.studios.hq@gmail.com

Company: zenforgestudios.com
App: axlplayer.zenforgestudios.com